Mark Lawrence Diloy · Philippines
I help teams work better through executive support, operations, HR leadership, and practical AI workflows. This portfolio highlights the skills I developed through real job experience and the projects I built to solve real business problems.
Experience
10+ Years
Focus
Operations + AI
Goal
Hire-Ready
Hiring Manager View
This page is designed to show not only what I have done, but how I think, how I solve problems, and how I turn experience into usable outcomes.
About
I combine operations experience, people leadership, and AI-assisted problem solving to create structure, improve speed, and support better decisions.
Process Improvement
I turn scattered workflows into repeatable systems that teams can actually follow.
AI-Enabled Problem Solving
I use AI to research faster, create drafts, and improve decision-making.
Outcome Focused
I prioritize measurable results, operational clarity, and practical execution.
People Leadership
I balance structure and coaching to help teams improve performance.
Experience
These roles shaped the skills I now use to build better workflows, support leaders, and improve team outcomes.
Executive Partner at Athena
Supported executive operations, inbox and calendar triage, and SOP development in a high-trust remote environment.
Team Supervisor at iQor – T-Mobile
Led 20+ agents, coached performance, and improved CSAT, AHT, and FCR outcomes.
E-Commerce & Social Media Manager at Condor Cycle
Improved online sales, optimized fulfillment workflows, and increased digital engagement.
Project Manager & HR Liaison at RLC Exito
Redesigned operational pipelines and supported workforce planning during infrastructure changes.
Skills
A hiring manager should be able to scan this page and quickly see the mix of operations, leadership, and tool-based skills I bring.
Projects
These projects show the range of my work: personal branding, AI productivity, and lead qualification.
A hiring-manager-friendly personal profile that highlights operations leadership, executive partnership, AI workflow design, and measurable impact.
A practical prompt library for business users with categorized prompts for email, meetings, operations, sales, and customer support.
A functional lead scoring prototype that categorizes leads, calculates a score, and recommends the next best action.
Why hire me
The goal is not just to show experience. It is to show that I can turn experience into useful systems, tools, and outcomes.
AI support
AI helps me research faster, draft clearer content, identify patterns, and prototype solutions more efficiently.
Contact
Open to opportunities, collaboration, and roles where operations, leadership, and AI can create measurable impact.